Website Terms of Use and Regulations
Purchasing on the website is subject to the reading of these Regulations. Read these Regulations carefully and fully, as making a purchase and/or using the services, information or applications included in the Website, and/or performing any action, constitute your consent to all sections of the Regulations. Please read these Regulations carefully, from time to time, as they may be subject to change.
1. General
1.1 In these regulations, the singular shall imply the plural, and vice versa. Headings are included for ease of reading only, and should not be interpreted as having any other meaning.
1.2 The RDA website (hereinafter: "the Website") is operated by the RDA GEMS Management Team (hereinafter: "the Company"), and in the Website, retail sales of Company products or other products provided by the Company (hereinafter: "the Products") are performed.
1.3 The Company may shut down the website or change from time to time the Website's structure and appearance or the availability of services and content provided by the Website, without giving any advance notice. For this reason, no claim, suit or demand will be made against the Company in this context.
1.4 The Company does not guarantee that the services provided by the Website will not be interrupted, will be given regularly and continuously without interruptions, and/or will be immune to illegal access to the Website's computers, damages, faults, malfunctions, software, hardware or communication infrastructure errors in the Website and/or that of any of its suppliers, or that it will be not be damaged in any other way, and will not be responsible for any damages, whether direct or indirect, mental anguish, etc, caused to the Website user or his/her property as a result thereof.
2. Purchase of Products on the Website
2.1 Every Product offered for sale has a Product Page which includes information, including the Product's name, Product details, description of the Product offered for sale, and the price of the Product offered for sale. The Company is not responsible, in any way, for keeping any range of Products offered for sale on the Website. The Company may change at any time any of the Products displayed in the Website's Product List, change any of the Products in the list, or remove any of the Products in the said list.
2.2 The Company does everything in its power to provide the maximum information required for reaching a decision on the purchase of Products on the Website. In the case of Products which are not manufactured by the Company, the details published on the Website, regarding the Product's specifications and terms, is the sole responsibility of the Product's manufacturer. Furthermore, the displayed pictures are provided for illustration purposes only, and are non-binding for the Company. In case of any difference between the Product's written details and the picture displayed on the Website (for example, the Product's color), the written information shall be binding (unless a clerical error was made in Product's description, in which case the Company shall not be held responsible). For this reason, any reliance by any user and/or third party on any content, information, advertisement, products, services, opinions and positions presented or published in the Website and/or any linked website, including the information, contents, opinions and positions presented or displayed there, is at the user's sole discretion and responsibility.
2.3 Product prices published on the Website are the Product prices as most recently updated prior to the user's visit to the Website and/or at the time the order is entered and approved by the customer in the Website, whichever is later. The Company shall be allowed to update Website Product prices from time to time, regardless of the time the user visits the Website and/or places the order.
2.4 In order to make purchases on the Website, a person must be an adult of at least 18 years of age (a minor making transactions shall be considered to have received his/her parents'/guardians' permission to make the purchase), with a valid credit card issued by one of the recognized international credit card companies, and who has an internet email address (whose address shall be given at the time of ordering/purchasing on the Website), and who has a residential address.
2.5 A prerequisite for the validity of a purchase is the approval of the relevant credit card company of the transaction and the charge.
2.6 In order for the purchase to be made quickly and without any errors, accurate details must be provided, or the order cannot be guaranteed. The Company undertakes to supply only products fully paid for by credit card, as detailed below.
2.7 In case the customer is not interested in providing his credit card details on the Website, he may ask for a representative to call him back by phone, in order to collect his credit card details by phone. To do so, select the option "Payment details will be provided by phone" under "Means of payment". The sale shall be considered to have been completed only after the representative contacts the customer, and after all required details for the completion of the transaction are received. The Product's final price shall be considered to be the current price at the time the means of payment details are given in full. In addition, the transaction is conditioned on the availability of the product at the time the call is concluded.
2.8 Making a purchase on the Website requires registration. In the registration process, the customer is requested to enter his personal details, such as his full name, address, telephone numbe. The customer is not obliged to do so if he does not desire to, but the registration process is necessary in order to make purchase on the Website.
2.9 Following the Website registration process, the customer's details will be kept by the Website, in order for him to be able to check them at any time, track the status of his order, and changes or update them. Unless the user chooses otherwise, the registration process constitutes the user's approval for his inclusion in the Company's customer list, and his consent to receive advertisement emails on Website Products.
2.10 The Company may cancel a transaction in case of a clerical error in the Product's description and/or price, or if it arises that the transaction was accompanied by illegal activities by the buyer and/or any third party.
2.11 The Company reserves the right to cancel and/or to deny any person the right to make purchases on the Website, and is not obligated to provide any explanation for such a decision.
3. Product Shipping and Supply
3.1 Services provided by the Website are given only in certain regions, defined from time to time by the Company at its sole discretion (hereinafter: "Service Regions"). The supply of Products purchased on the Website is possible only when the requested address is found within the Service Regions, and when there is no technical, security or other prevention from supplying the Products as aforesaid. To check whether a certain address is found within the Service Regions, see the list published on the Website. The Company reserves the exclusive right to change the Service Regions from time to time without giving any advance notice.
3.2 The Company makes all efforts to ensure Products are available in stock. However, it is possible that in some cases Products will be out of stock. In such a case, the Company may offer a replacement Product. In case the purchase of the replacement Product is agreed upon, the order shall be updated; otherwise, the order shall be cancelled, and no payment shall be charged.
3.3 The Company shall make all efforts to supply the purchased Products within the time period stated at the bottom of the Product Page. The stated time period takes into account only business days (weekdays: Sunday to Thursday, excluding Fridays, Saturdays, holiday eves, holidays and memorial days, and other days on which financial institutions are closed). In addition, the time period will be counted from one day following the credit card company's approval of the transaction. In case no approval is received, the customer shall be notified of this, and he shall be required to provide the details of another means of payment. If he fails to do so, the Website may cancel the transaction.
3.4 The Company shall not be responsible for any delays and/or postponements in the supply of the Products if these were due to force majeure and/or events beyond its control.
3.5 In case it is possible for the customer to collect the Product himself, the Product's collection shall be coordinated in advance with the Website staff.
3.6 The Company's representative may, at the time of the Product's supply, demand the buyer to present the credit card which he used for payment and the credit card owner's identity card, in order to verify the buyer's personal details.
3.7 Products which were not paid for shall not be supplied.
4. Cancelation of Transactions and Return of Item
4.1 The buyer must examine the package contents upon delivery, and compare these to the both the order and the invoice he is given upon delivery.
4.2 A person making a purchase on the Website may cancel the transaction in accordance with the Israeli Consumer Protection Act, 5741—1981.
4.3 Under the Israeli Consumer Protection Act, 5741—1981, in case a buyer chooses to cancel the transaction for a reason other than a flaw in the Product, he may cancel the transaction in writing within 14 days of receiving the Product. A condition for the transaction's cancellation is that the buyer returns the Product to the Company, and that the Product has not been used and is undamaged.
4.4 In case of the return of a Product, the Website may charge the buyer a cancellation fee at a rate of up to 5% of the Product's price, or 100 NIS, whichever is the lower sum. In addition, the buyer must return the Product to the seller, at his expense, within 14 days of the cancellation notice being received. The Product shall be returned in its original package, and must be intact, undamaged, and unused.
4.5 It is impossible to return a Product for which special installation and/or construction and/or customization was performed, without the Company's special approval.
5. Customer Service
For additional information about the Website, its way of operation, details about suppliers and the Products they sell, or details about the order status, or for any other question, you can contact the Website's Customer Service Department by telephone, fax or email . RDA's representatives will be happy to assist you in any matter, during the Company's business hours, to make your visit to the Website more pleasant, and to assist you in the buying process. The Customer Service Department details are given in the Contact Us page.
6. Confidentiality of the Customer's Personal Details and Data Security
6.1 Performing a transaction on the Website requires the provision of personal details and credit card details. Credit card details can be provided on the Website (as part of the buying process), or you may request that a representative call you by phone to collect your credit card details and complete the transaction.
6.2 In order to maintain the confidentiality of the information provided by the buyer when placing his order on the Website, the Company uses advanced data encryption technologies which are currently employed both in the process of saving information in the store's database, as well as in the buying process. In addition to the foregoing, the Company may record IP addresses for purchases made in the Website, and if it detects a fraud or scam attempt, it shall report this immediately to the law enforcement authorities.
6.3 The Company undertakes to maintain discreteness in all matters related to the buyer's personal details, and information related to the Products purchased by the buyer. In addition, the Company undertakes not to make any use of the buyer's personal details, and/or to transfer them to any other entity, without the buyer's consent, except as necessary in order to process his/her order.
6.4 The Company shall be permitted to use the user's personal information only for internal requirements and for complaint and/or review inquiries, including by using cookie files. Any user may change his/her browser settings so that the browser will deny all cookies, or warn of cookies it is sent. However, it should be stated that some parts of the Website and search services may not function properly if the user refuses to receive cookie files.
6.5 The Company shall not be considered to be breaching any commitment for privacy, or as infringing a user's privacy in regard to any information, as defined under the Israeli Computers Law, 5755 – 1995, which could be used to identify a user or for him to be tracked by another, resulting from the use of electronic means of communication in general, and computer communication specifically.
7. Exemption from Liability
7.1 The Company shall not be liable for any damage, loss, or expense caused to the user and/or any third party in connection to any action and/or negligence resulting form any third party. The Company shall not be liable for any neglect and/or action, of any kind, which creates any relationship between the user and any third party and/or resulting from such a relationship, even if the user learns of the third party and/or about its sales website and/or approached the third party and/or the third party's and/or a supplier's website through a link appearing on the Website.
7.2 The Company and/or its representative shall not be liable and shall not have to pay, directly or indirectly, any damages, whether direct, indirect, constructive or special, monetary or otherwise, caused to the user or any third party as a result of or due to the use of or reliance on information and/or services appearing in the Website and/or any third party's website, including loss of income and/or prevention of profit caused for any reason.
7.3 When information and contents are given on the internet, there is a concern that the user's contents may be exposed, viewed and used by other people on the internet, and the Company is not liable for their security and/or for any damage and/or loss and/or expense caused to the user and/or any third party as a result of this. For the avoidance of doubt, it is clarified that the Company shall not be responsible for any damage caused to the user as a result of the use of or reliance on information included in serviced linked to the Website. The Company is not responsible for the contents of those websites or for the data published in them.
7.4 The publication of user contents on the website, or the placing of a link by the Company shall not be interpreted as offers made to the client, as a show of support, encouragement, provocation, solicitation or sponsorship by the Company for those contents and/or services provided by others.
7.5 The information presented on the Website does not constitute an alternative to professional consultation.
7.6 Without derogating from the foregoing, the Company shall in no case be liable for a damages sum exceeding the price of the Products ordered and paid for by the buyer.
8. Intellectual Property
8.1 Copyrights, distribution rights, trade secrets, trademarks and all intellectual property of any kind, whether in regard to the design and layout of the Website or in regard to the Products sold in the Website, are the Company's exclusive property, and the visit to the Website does not give any license and/or right in the Website's contents and/or part thereof. No copying and/or duplication and/or distribution and/or publication and/or any commercial use may be made of any part of the Website, whether directly or indirectly, whether in design, code or any other way, without the Company's prior written approval.
8.2 The Company takes the infringement of the intellectual rights of others seriously, and shall take seriously any attempt to use the Website as a means to infringe or harm the intellectual rights of others.
8.3 Advertisements presented on the Website, if any, are the property of the advertiser, and therefore, any use of advertisements which constitutes a violation of the advertiser's rights is prohibited.
8.4 The name RDA and RDA's trademarks (whether registered or not) are all the exclusive property of the Company. No use of these trademarks may be made without receiving the Company's prior written approval.
9. Miscellaneous
9.1 The Company's computer records regarding the transactions performed through the Website shall constitute prima facie evidence of the correctness of the transactions.
9.2 Sole, exclusive jurisdiction for all matters related to the use of the Website is given only to the authorized courts in the Tel-Aviv district, and only the laws of the State of Israel shall apply to the use of the Website.
9.3 The Company may update these Regulations at any given time, without any advance notice.